Auctions
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Frequently Asked Questions

Need some help? Here are our most commonly asked questions.


Selling

By selling with Langton's, you take advantage of:

- More than 30 years of secondary market knowledge and expertise. We have a proven track record of achieving results for our vendors.

- Our team of highly-skilled wine experts is here to help you make the most of every sale. Whether you have a single bottle or an entire cellar, you will receive expert and personalised advice, every time.

- Free, no obligation wine valuations and cellar appraisals.

- Competitive commissions.

- Up-to-the minute sales results data, analysis and commentary to help you make the most informed decisions.

- Access to an online account that allows you to manage all aspects of the selling process

Selling your wine with Langton's is easy.

Our team of highly skilled wine experts is on hand to help with wine valuations, cellar appraisals and advice on getting the most out of the sale of your wines.

Getting started is easy - fill in the consignment form or call 1300 946 347 or email our auction team.

Your wine will be sold through our weekly online auctions.

All products sold through Langton's is held in our temperature controlled, state-of-the-art warehouse facility in Hoppers Crossing, Victoria. All items are inspected, catalogued and photographed.

Once your items are listed in your account, they will be moved into an upcoming auction. This process is managed by the Langton's auction team.

You will receive auction details at least 24 hours before the auction is set to open.

A prior valuation is not required to sell your wines with Langton’s. If you plan to sell with us, please send a list of your goods for review as not all bottles are suitable for sale.

We have a comprehensive database of get in touch recent and historical auction results available. If you would like a comprehensive estimate, our team of experts are on hand to provide a personally tailored valuation. To access this service, get in touch.

Yes, you will need to have a member account with Langton’s to sell with us. Registering is easy, and only takes a few minutes. Once you have an account, you will be able to follow the progress of your bottles from warehouse, to listing, to sale.

Your wine will be sold through our weekly online auctions.

All wine sold through Langton's is held in our temperature controlled, state-of-the-art warehouse facility in Hoppers Crossing, Victoria. All items are inspected, catalogued and photographed.

Once your items are listed in your account, they will be moved into an upcoming auction. This process is managed by the Langton's auction team.

You will receive confirmed auction details at least 24 hours before the auction is set to open.

We don't charge anything unless your wine sells, upon which a seller's commission of 15.00% (inc. GST) is charged.

Your wine will be stored free of charge in our temperature controlled, state-of-the-art warehouse facility until it is sold.

Once you have registered for a Langton’s member account, you will need to make an appointment through our Customer Service team either online or by calling 1300 946 347.

Wine suitable for sale can be dropped off (by appointment only) to dedicated Langton’s Hubs, open 7 days 10am—3pm, located in select Dan Murphy’s Stores. Currently these include:

789 Heidelberg Road, ALPHINGTON VIC 3078
479 Nepean Highway, EAST BRIGHTON VIC 3186
79-283 Condamine Street, MANLY VALE NSW 2093
Cnr Kiaora Road & Kiaora Lane, DOUBLE BAY NSW 2028
2/10 Fountain Street, ALEXANDRIA NSW 2015
378 Canning Highway, BICTON WA 6157
537 Portrush Road, GLENUNGA SA 5064
Cnr Kingsford Smith Drive & Racescourse Road, HAMILTON QLD 4007
Cnr of Hindmarsh Drive and Botany Street in the Phillip Marketplace Shops, PHILLIP ACT 2606

Drop-off can also be made to our temperature-controlled, state-of-the-art warehouse facility, Monday–Friday, 9am–5pm:

Delivery & Drop Off:
Langton’s Warehouse
Warehouse 5&6
43 Industrial Ave
Hoppers Crossing
VIC 3029

Depending on the size and value of your consignment, we may offer a complimentary courier service, where we arrange to have your wine collected from your preferred location (within Australia) and delivered directly to our warehouse.

To drop off your wine or enquire about our collection service, please call 1300 946 347 or get in touch to arrange an appointment.

To ensure a safe and efficient delivery service for your wines, please follow the advice below.

- Ensure your bottles are packed safely and securely. They should not be able to move around or make contact with each other inside the carton (please do not use clothing to wrap your bottles).
- Ensure bottles are not visible or easily accessible.
- Ensure the carton is taped securely shut.

Securely attach delivery labels supplied by Langton’s to every box. These will include: Your member number and name, box numbers (e.g. ‘Box 1 of 3, Box 2 of 3, etc.), delivery address:

Langton’s PTY LTD
Warehouse 5 & 6
43 Industrial Ave.
Hoppers Crossing
VIC 2039)

Include a complete list of bottles in the first box of your shipment, detailing product name, quantity, vintage, and size.

Your wine is covered at its lowest estimated value from the time it is dropped off at a Langton’s Hub or collected by our courier.

There is no charge for insurance, however, if compensation is required for breakage or items lost in transit, payment will be made at our low estimate minus sellers commission.

Due to the nature of cork and fine, old wine, we cannot cover or be responsible for the change in condition of your wine in transit or in storage at our temperature controlled warehouse facility.

Once your wines are received at our warehouse, they will be inspected, catalogued, photographed and then confirmed by our quality assurance team. Please allow up to 21 days from the date of delivery for the listing to go up for auction online.

You will receive notification of your scheduled auction at least 24 hours before it is set to open. Please use this time to review your listings.

The reserve is the minimum price that your wines will sell for. If the reserve is not met, the wine will pass in.

Langton’s house reserve is in place by default and will be visible to you once your wines are listed. You can adjust the reserve up to the low estimate in your account.

If your wine is valued at a low estimate of $20 or less, only house reserve is available.

Once the auction has gone live, you will not be able to adjust your reserve.

We can organise to return your wines to you upon request prior to the auction going live. A delivery charge will be invoiced.

Wine listings cannot be withdrawn from live auction.

Wines that pass in at auction will become a second chance offer for 24 hours, available to bidders who have shown interest. If unsold after the second chance period, your wines will be relisted in a future auction(s).

We can organise to return your unsold wines, upon request, prior to an auction going live. A delivery charge will be invoiced.

If your wines are evaluated to be of No Commercial Value, a member of the team will be in contact to provide details and organise to return or dispose of the bottles at the owner’s cost.

Vendors are remitted into their nominated bank account within a maximum of 7 business days from close of auction. Account details can be set/adjusted in the My Settings area of your customer account.

Buying

At Langton’s, we want to help you along your wine journey, whether you are new to wine or a seasoned collector. Some will want to take the journey themselves, and others will look for the guidance of an expert. The Langton’s team is made up of industry leaders and expert staff ready to serve you with the level of assistance you require.

We offer:

- A seamless wine buying experience with access to auction, brokerage services, and our wine and spirit store.

- A commitment to quality at all levels, from sourcing, to storage and delivery.

- Access to over 200 wineries.

- A comprehensive online account and 24-hour access to our marketplace.

- Every wine and spirit available for sale through our online store is tasted for quality with a money back guarantee*.

There are three ways to purchase wine with Langton’s. You can buy items via our online store, bid on our weekly online auctions, or receive personalised recommendations via our complimentary brokerage service.

Our online store features a wide range of wine from around Australia and the world, personally tasted and selected by our team of wine experts.

Our weekly online auctions attract the best vendors around the country, giving you access to the best selection of local and imported wine on the Australian secondary market.

Connect with a Langton's Wine Broker for a personalised wine buying experience. Your wine broker can tailor offers to suit your tastes and budget, with the flexibility to adapt as your collection grows or your tastes change.

Our team of expert wine brokers offer a truly unique and personalised wine buying service. Whether it's a hard-to-find vintage, a special gift, or a great-tasting, good-value wine for everyday drinking, a Langton's Wine Broker is on hand to source and deliver exactly what you are after, at the best possible price, every time.

A Langton's Wine Broker can also help you make the most of buying wine at auction. From first time users to regular traders, a Langton's broker can bid on your behalf, make recommendations, and help you to list and sell your wine.

To find out more, call 1300 946 347, or register and one of our expert wine brokers will be in touch shortly.

Bidding

The quickest and easiest way to get started with Langton’s auctions is to login to your customer account.

If you are new to Langton's, you can create a customer account in just a few minutes.

Before you start bidding, we recommend that you carefully review all of the information presented on the lot page.

To place a bid:

- Enter the most you are prepared to pay for the lot in the bid box. Take a moment to check you are happy with the amount that you have entered.

- Click ‘place bid' to submit.

If you are outbid, you will be alerted by email with an outbid notification. The lot status in your bid list will change from winning to outbid. Repeat the steps above to increase your bid.

Please note that a valid credit card saved against your customer account is necessary in order to bid at auction with Langton's.

An autobid is the maximum price that you are willing to pay when bidding on a lot. During an auction, the autobid system will place bids on your behalf until your maximum is reached. Langton's autobids increase in $1 increments.

If bidding goes above your maximum autobid, you will be alerted by email with an outbid notification. You can easily increase your bid via your bid list, accessed through your customer account.

If you win the lot, you will only pay $1 more than the bidder below you, not your set maximum bid amount.

- Set your bids to the maximum amount that you are willing to pay for the lot, as opposed to making a new bid when you are outbid.

- Ensure that your autobid exceeds the lots reserve.

- Keep an eye on your bid list. This is the easiest and more convenient way to keep track of your bidding.

When an auction closes, you will receive an email notification to advising you of the lots you have won. Your bid list. will also reflect whether you have won or lost a lot.

Langton's 2nd chance offer gives you the opportunity to buy wines you may have missed if your bid fell short of the reserve.

If your final bid fell short of the vendor's reserve on auction close, you will have the opportunity to increase your final offer in order to meet the reserve and win the item.

You will receive notification of any 2nd chance offer via email upon auction close. You will have 24 hours to accept this offer.

Second chance offers are 'first-in-best-dressed'–be quick to ensure you are successful in securing the lot!

Membership to our services is free.

A Buyer's Premium, (16.5% inc GST) is added to the winning bid when the auction closes, and is applied only on successful bids.

We recommend you check your customer account for any outstanding invoices requiring payment. Actioning payment will unblock your account and allow you to start bidding again. If you don't believe you have any outstanding invoices, please contact us on 1300 946 347 or get in touch via email.

Payment

Vendor credit is funds from the successful sale of your auction items. Vendor credit is paid out every fortnight, or can be applied to auction and online store purchases made prior to being paid out.

Vendor payments are remitted into your nominated bank account in less than a week from close of auction. Account details can be set/adjusted in the My Settings area of your customer account.

We accept all major credit cards, including American Express, Mastercard and Visa.

At auction, other payment methods (including bank transfer and BPAY) are available on lots greater than $10,000.

At the close of an auction, an automatic charge to your default holding credit card will follow for all invoices under the total value of $10,000. If your credit card payment is declined at the close of the auction, we will attempt to charge the subsequent credit card/s held in your account.

For auction buyer invoices over $10,000; if you have not made contact with Langton’s customer service to settle the account, your default holding credit card will be charged on the 14th day post-auction close. If the default nominated credit card payment fails, Langton’s will attempt to charge the subsequent credit card/s held in your account.

Shipping payment process will remain the same and will be excluded from the automatic credit card payment of the auction buying invoice. All shipping actions can be initiated from the shipping tab within your customer account. Simply add the items that you wish to ship to your shopping cart and proceed to checkout.

Delivery

Langton's will ship auction items on your behalf, one day after auction close. Our standard delivery time frames and charges apply.

The automatic shipping service can be enabled/disabled in My Settings.
Items will be sent to your default delivery address. This address can be viewed and changed in My Account > Delivery Address.

If you do not have automatic shipping enabled, all shipping actions can be initiated from the shipping tab within your customer account. Simply add the items that wish to ship to your shopping cart and proceed to checkout.

Items can be held free of charge for 21 days from auction close, after which storage fees may apply.

You will be notified via email of any impending storage charges 7 days in advance, allowing you to make the necessary shipping arrangements.

For lots won at auction from the beginning of December to the end of February, storage fees will be waived to make allowances for heat.

Please refer to our Delivery page for comprehensive details on shipping charges within Australia.

Shipping and insurance quotes can be obtained on your behalf from preferred shipping brokers for wine purchases that require delivery to an overseas address. For all international shipping enquiries, please contact our customer service team on 1300 946 347, or send us an email.

You can choose to pick up your order from participating Dan Murphy’s stores. Our standard delivery time frames and charges apply. Please see our Pick up page for more information.

You can collect your order from more than 200 participating Dan Murphy’s stores. You will be able to select your local participating store at the checkout. Please see our Pick up page for more information.

Langton's Delivery Guarantee is an optional charge that covers the cost of breakages, damage and lost stock during transit. It is calculated at 1.5% of the sale value. Please see our full terms and conditions.

To be covered, items must be insured to the full value as stated on your invoice or per shipment. Langton's Delivery Guarantee does not cover items authorised to be left on the delivery premises without a signature, or for items affected by heat damage.

Langton's uses Endeavour Delivery and Australia Post. Alternative shipping methods and carriers can be arranged upon request (additional fees and charges may apply).

Please contact our customer service team on 1300 946 347, or send us an email.

Yes. Once your order is dispatched, delivery track and trace information is accessible via the Shipping Tab in My Settings, and included within your order dispatch confirmation email.

Whilst we monitor weather conditions and do not despatch on extreme heat days (30 degrees celsius and above), every effort will be made to ensure prompt delivery without compromising the condition of the wine. Please be advised that Langton's delivery guarantee does not cover heat damage.

During periods of warm weather (29 degrees celsius and below), Langton’s will only hold shipments on your authorisation. The best way for you to communicate your hold request is to not action shipping in your account.​

Returns

For wines that are less than 15 years old, if you are not 100% satisfied with a purchase made through our online store or via your Langton’s Broker, you can return your order to us for a refund. Alternatively, we can recommend a hand-selected alternative, personally chosen to reflect your original selection.

Provenance plays an important role when buying wine at auction and every effort is made to accurately describe the condition of wine regardless of value.

While Buyer Beware applies to all of our auctions, wines are meticulously checked, catalogued by our wine experts, and photographed, ensuring that you have all the information possible to make the most informed decision when bidding and buying at auction.

We recommend that buyers of older wine make appropriate allowances for natural variations of ullage and the condition of corks and labels

If you feel that the wine does not reflect the condition description, please contact us to make arrangements for the return of these items. Our team will then be able to review your purchase and determine whether a replacement or refund is actionable.

We stand by our reputation, so if you are unhappy with your purchase, contact us and we will do everything we can to help.

Need further assistance? Please contact our customer service team on 1300 946 347 or get in touch via email.​


ABN: 13 133 179 656
© Langton's Fine Wine
ABN: 13 133 179 656 New South Wales: Liquor Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. License Number: LIQP770010303 Victoria: Victoria Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700). License Number: 32055289