Multi-factor authentification

What is Multi-factor authentification?

Multi-factor Authentication provides additional security for your personal information by verifying your identity when logging into an online account. Once you’ve entered your login credentials (username and password), we will send a one-time verification code to the email address or mobile number associated with your account. You will need to provide this code to gain access.

Why is LANGTONS introducing Multi-factor authentification for members?

We take cybersecurity seriously at LANGTONS. Multi-factor Authentication is one of the most effective ways to protect your personal information and prevent unauthorised users or scammers from gaining access to your account.

We may collect your personal information where you agree and when we reasonably need it to carry out our functions and activities, manage our business, or comply with the law.

We generally only collect personal information when you engage with us. We may do this when you sign up for one of our membership schemes and use our account, browse or buy things online, visit our shops or venues, respond to our surveys, enter our competitions, call us, or interact with us directly or indirectly online.

How do I set up Multi-factor authentification on my account?

Getting set up is easy. Simply sign in to your LANGTONS account to get started. Be sure to have your mobile and email handy. You will then be prompted to set up MFA by:

  • Verifying you can access the email address listed on your LANGTONS account via a one-time passcode (OTP)
  • Nominating a mobile number on which to receive OTPs in future
  • Verifying your nominated mobile number is valid via an OTP, which will then be saved on your LANGTONS account.

You are all set. Your LANGTONS account will now be protected with MFA. You will remain logged in to your LANGTONS account and will only be asked to authenticate via your mobile the next time you log in.

I entered the one-time passcode incorrectly and am locked out of my account. What can I do?

Mistakes happen, but don’t worry; your LANGTONS account is still secure. You will have to wait 10 minutes before requesting another one-time passcode. If you still have issues logging in or receiving an OTP, please contact our Customer Experience Team by sending them a message here or calling 1300 946 347 (Monday to Friday 9am - 5pm AEDT).

I didn't receive a one-time passcode. What should I do?

  • It can take a few minutes for your one-time passcode (OTP) to be delivered. Wait times can vary depending on your location, internet or mobile provider.
  • Sometimes, things get lost in the mail. Try checking your spam inbox, just in case.

If you haven’t received an OTP from us, press ‘Resend Code’ to try again. The previous OTP will expire, and the new code will be valid for 10 minutes. If you still have issues logging in or receiving an OTP, please contact our Customer Experience Team by sending them a message here or calling 1300 946 347 (Monday - Friday 9am to 5pm AEDT. 

I have typed in a previously received one-time passcode, what can I do?

The one-time passcode (OTP) sent is only valid for 10 minutes and cannot be used once it has expired. Please use the ‘Resend Code’ option to request a new OTP. The previously sent code will expire, and the new code will be valid for 10 minutes. If you still have issues logging in or receiving an OTP, please contact our Customer Experience team by sending them a message here or calling 1300 946 347 (Monday - Friday 9am to 5pm AEDT)

Can I disable Multi-factor authentification on my account?

No. Multi-factor Authentication (MFA) cannot be disabled. MFA is one of the most effective ways to protect your personal information and prevent unauthorised users or scammers from gaining access to your account. It is a mandatory protection measure for all LANGTONS accounts.

Do I have to provide a one-time passcode every time I log into my account?

Yes, a one-time passcode (OTP) will be sent via SMS to your nominated mobile every time you log in to your account. This code will be valid for 10 minutes before expiring. It might seem inconvenient at first, but this additional layer of security is crucial in helping us protect your personal information from online scammers.

How do I know if the verification email I received from LANGTONS is genuine?

Your verification email will be sent from LANGTONS from the address no-reply@verify.langtons.com.au We will never ask for your personal information. If you have received a suspicious email from us, let us know at hoax@edg.com.au. Do not click on any of the links that are contained within the email.

How do I know if the verification SMS I received from LANGTONS is genuine?

Your verification SMS will be sent from LANGTONS. We will never ask for your personal information or include links in a verification SMS. If you receive a suspicious SMS, please email us the details at hoax@edg.com.au.

I have received a verification email or SMS from LANGTONS, but I was not attempting to log in. What should I do?

Please reset your LANGTONS password and please contact our Customer Experience team by sending them a message here or calling 1300 946 347 (Monday - Friday 9am to 5pm AEDT.)

Do I need to verify my email address and mobile number when signing up for a LANGTONS account?

Yes. All LANGTONS accounts are protected by Multi-factor Authentication (MFA). MFA is one of the most effective ways to protect your personal information and prevent unauthorised users or scammers from gaining access to your account. When signing up, you will be prompted to set up MFA by:

Verifying you can access the email address listed on your LANGTONS account via a one-time passcode (OTP)

  • Nominating a mobile number on which to receive OTPs in future
  • Verifying your nominated mobile number is valid via an OTP, which will then be saved on your LANGTONS’ account.

That’s it! Your LANGTONS account will now be protected with MFA. You will remain logged in to your LANGTONS account and will only be asked to authenticate via your mobile the next time you log in. If you are unable to verify your email address and mobile number by providing the OTP we have sent you, you will not be able to access your LANGTONS account.