Self Exclusion
We are committed to the safety of our customers and promote the responsible consumption of alcohol.
If you have a problem with alcohol, or you believe you may be at risk of developing a problem with alcohol, we invite you to self-exclude from our services and the products we sell online.
How to Self Exclude
— Under 'Settings', select 'Preferences',
— Check the 'Self Exclusion' box and hit SAVE.
FAQS
What does online self-exclusion mean?
Online self-exclusion means that you will not be able to place an online order through any of our Endeavour retail brands or access your existing brand account/s.Our Endeavour retail brands include BWS, Dan Murphy’s, Jimmy Brings and LANGTONS.
What does my online self-exclusion apply to?
Please note that you are excluding yourself from our online services and from our marketing to you.
What does my online self-exclusion not apply to?
Please note that you are excluding yourself from our online services and from our marketing to you. This does not apply to self-exclusion at any Dan Murphy's or BWS stores. If you wish to be excluded from a store, visit your local store’s Store Manager, who will assist you in completing an in-store exclusion agreement.
Your self-exclusion will apply indefinitely.
What if I want to reverse my self exclusion?
To reverse your request to self-exclude, contact our Customer Experience Team here. Your account will be reviewed after a min 24 hour period but may take several business days.
How we use your information?
We're collecting the personal information you have provided so that you can self-exclude from online ordering through any of our Endeavour retail brands or accessing your existing brand account/s. If we don't collect this information, we won't be able to process your request to self-exclude. We will only use this information for the purpose of implementing and maintaining your request for self-exclusion. We may also share your information with our order fulfilment and delivery partners to prevent you from ordering products from any of our Endeavour retail brands through our partner platforms. In our Privacy Policy, you can learn more about how we handle your personal information, including how to access or correct your personal information, and how to make a complaint.
Need Additional Help?
If you or someone you know may have a problem with alcohol, it might be wise to seek professional help, your GP is always a good place or you can find information on support services here.
Contact Us
If you have any questions about the exclusion service for yourself or someone you know or update your contact preferences for marketing please contact our Customer Experience Team here.